# Contact Support

## **How to contact your Customer Support?**

1. If you're **not** an existing client, or if you're unable to access the app
   1. Email us at <support@connectyai.freshdesk.com> with your official email and mention the organization name in the subject line.
   2. Or use the Support widget on our website [www.connectyai.com\&#x20](http://www.connectyai.com\&#x20);
2. **If you are an existing user (trial or paid):**
   1. **Report bugs:**
      1. Via [Support tickets](https://connectyai.gitbook.io/documentation/support/support-tickets-in-app)
   2. **Request new features or any other inquiry:**
      1. Via [In-app Help chat](https://connectyai.gitbook.io/documentation/support/in-app-help-chat)