# Contact Support

## **How to contact your Customer Support?**

1. If you're **not** an existing client, or if you're unable to access the app
   1. Email us at <support@connectyai.freshdesk.com> with your official email and mention the organization name in the subject line.
   2. Or use the Support widget on our website [www.connectyai.com\&#x20](http://www.connectyai.com\&#x20);
2. **If you are an existing user (trial or paid):**
   1. **Report bugs:**
      1. Via [Support tickets](/documentation/support/support-tickets-in-app.md)
   2. **Request new features or any other inquiry:**
      1. Via [In-app Help chat](/documentation/support/in-app-help-chat.md)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://connectyai.gitbook.io/documentation/support/contact-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.